Refund Policy

Refund Policy

We have a 30-day satisfaction guarantee for up 3 to bags for first time customers. You have 30 days after the delivery date to request a refund on your first purchase.

To start the process, you can contact us at:

805.644.8844 or at help@brazukacoffee.com. You will need your order number and email with which the order was made.

If your return is accepted, we will notify you and refund your purchase to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We cannot take exchanges because they are food items.

Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, opened or if you receive the wrong item, so that we can evaluate the issue and make it right. For defective or damaged goods, we will ship you a replacement immediately.

If we shipped you a different product than what you ordered, we will ship you a replacement immediately.

Erroneous Orders

When placing your order, you will receive a confirmation email. Please check the product is what you intended to buy, including roast, type of grind, and your address. You can contact us at help@brazukacoffee.com to correct the order and we will do everything we can to correct the order before shipping.